Refund and Returns Policy

Overview

Our refund and returns policy is this: If the item you got is not as described you can return the item at your expense and you will get a store credit only. The refund reflects the item only.To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.Several types of goods are exempt from being returned, Like earrings.

Additional non-returnable items:

  • Gift cards
  • Some health and personal care items

To complete your return, we require a receipt or proof of purchase,like the order number.

There are certain situations where only partial refunds are granted:

  • the item has obvious signs of use

REFUNDS:

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of the item returned.

If you are approved, then you will receive a store credit.

Sale items

Sale items cannot be refunded. These are final sales.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email or reach us through @hatgoddess on instagram.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

RETURNS

To return your product, you should contact us first.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund of the original shipping but not what you pay for return shipping. 

Please consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item for store credit.

Need help?

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